The Importance of the Balanced Scorecard in HR Controlling and the Perspectives It Offers
Introduction
The Balanced Scorecard (BSC) is a performance management tool that helps organizations track and measure their progress towards strategic goals. It was developed in the early 1990s by Robert Kaplan and David Norton and has since become widely adopted by businesses and non-profit organizations around the world.
The Importance of the BSC in HR Controlling
The BSC is an essential tool for HR controlling because it helps organizations align their HR strategies with their overall business goals. By measuring progress towards strategic goals, the BSC can help HR professionals identify areas where they can improve their performance and contribute to the organization's bottom line.
The Perspectives of the Balanced Scorecard
The BSC is based on four perspectives: * Financial * Customer * Internal Business Process * Learning and Growth These four perspectives provide a comprehensive view of an organization's performance.
The Financial Perspective
The financial perspective measures the organization's financial performance. This includes metrics such as profitability, revenue growth, and return on investment.
The Customer Perspective
The customer perspective measures the organization's performance from the customer's perspective. This includes metrics such as customer satisfaction, customer retention, and market share.
The Internal Business Process Perspective
The internal business process perspective measures the organization's internal processes. This includes metrics such as operational efficiency, quality, and innovation.
The Learning and Growth Perspective
The learning and growth perspective measures the organization's ability to learn and grow. This includes metrics such as employee development, training, and knowledge management.
Conclusion
The Balanced Scorecard is an essential tool for HR controlling. It helps organizations align their HR strategies with their overall business goals and track their progress towards those goals. The four perspectives of the BSC provide a comprehensive view of an organization's performance and can help HR professionals identify areas where they can improve their performance and contribute to the organization's bottom line.
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